Return Policy

We, at GO Sales Inc., are confident that you will be very pleased with the operation of your new Self Feeding Fireplace Cradle Grate™ and we want you to be 100% satisfied with your purchase. If for any reason you are not completely satisfied with the performance of this product we offer a 30-day satisfaction guarantee.

Note: This return policy applies to all fireplace grates we sell.

Contact GO Sales Inc. at 1-877-663-7454 for a return authorization number (RMA#) and instructions. Any product sent back without a RMA# is considered abandoned.

The Self Feeding Fireplace Cradle Grate™ must be packaged in the original packaging along with all original packaging materials and must be in reasonably clean condition with no abnormal wear or abuse. All out bound shipping and merchant fees will be deducted from the purchase price. Return shipping cost is the buyers responsibility. Items not in original packaging cannot be returned. The Self Feeding Fireplace Cradle Grate™ must be shipped back to us within 30 days of your receipt of the product. We do not except returns on Self Feeding Fireplace Cradle Grates™ that have been altered by the customer in anyway. The Self Feeding Fireplace Cradle Grate™ is very reliable, however, if you are experiencing any problems upon purchase, please contact us. Your full warranty will apply. This is the best fireplace grate on the market and we stand behind what we sell.

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Return Policy